Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new casino for us to look at? This page tells you how to reach the team behind ingenuitycleveland.com and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- The name of the casino or page you're asking about
- A short description of the issue — a broken link, an outdated bonus term, a factual error, or a general query
- Any screenshots or links that back up what you're describing, if relevant
What we can help with
We're a research and comparison site, so most of what we can assist with relates to the content on ingenuitycleveland.com itself:
- Corrections to bonus terms, ratings, or other details in our reviews
- Suggestions for new or lesser-known online casinos serving US players that we haven't covered yet
- General feedback on how we present information or structure our comparisons
- Questions about how we assess and rank operators
What we can't help with
We don't operate any casino, hold player funds, or process deposits and withdrawals — so we're not able to help with individual account issues, disputed payouts, bonus claims, or verification (KYC) problems at a specific operator. Those matters need to go directly to the casino's own customer support team, since only the operator has access to your account and transaction history.
If you're dealing with a dispute, check the casino's own help centre or live chat first. Reputable, licensed operators are required to offer a support channel and, in many cases, access to independent dispute resolution.
If gambling has stopped feeling like entertainment
We're not a support service and can't advise on individual gambling problems, but if play is starting to feel less like fun and more like a strain — financially or otherwise — it's worth pausing and looking at the tools available. Most licensed US casinos offer deposit limits, time-outs, and self-exclusion options directly in your account settings. Our responsible gambling page has more detail on where to find support services and how these tools work.
Before you get in touch about a specific casino
A lot of common questions are already answered elsewhere on the site. For background on how we build our rankings, licensing checks, and eligibility notes, take a look at our About Us page. If you're asking about terms that apply to using ingenuitycleveland.com itself, our Terms and Conditions page covers that ground.
Feedback shapes what we cover
Reader feedback is genuinely useful to us. If you've used one of the casinos we list and had an experience that doesn't match what we've written — whether that's about withdrawal speed, customer support responsiveness, or how a bonus actually played out — let us know. It helps us keep listings current and flag anything that needs a closer look.